1. Information We Collect

We collect various types of information from you:

Information You Provide Directly:

• Contact Information: This includes your mobile phone number, which you provide when opting into our SMS messaging services or when contacting us through other channels.

• Account Information: When registering for an account or booking an appointment on our website, you might provide other personal information, such as your name, email address, billing details, and address.

• Communication Information: Any information you provide when contacting our support team or engaging in any form of communication with us.

• Feedback Information: Any data, comments, or input you provide about our services through surveys or feedback requests.

Information Collected Automatically:

• Website Usage Data: We collect data about how you interact with our website(s) using technologies like cookies, pixel tags, web beacons, heatmaps, and other tracking tools. This includes:

  • Your IP address.

  • Browser type, language, and settings.

  • Device type and operating system.

  • Referring URLs and exit pages.

  • Pages you visit and links you click.

  • Time spent on each page.

  • Search queries.

  • Clickstream data.

  • Data from any tracking codes present on the site.

• SMS Interaction Data: Information about your interaction with our SMS messages, such as opt-in times, opt-out requests, and delivery receipts.

• Location Data: If enabled by you, we may collect generalized location data from your IP address.

• Other Data: Any data points that you might generate while interacting with our services.

• Consent Log: Details and timestamps for the consent that you have provided, including details like IP address, and method of consent.

2. How We Use Your Information

We use the information we collect for various purposes:

SMS Messaging Services:

• To send you the types of SMS messages you've consented to (transactional, verification, informational, confirmation, reminder, marketing, customer support, operational, emergency and feedback).

• To manage your communication preferences and process opt-out requests.

• To improve the delivery and effectiveness of our SMS messaging service.

Website Functionality:

• To operate, maintain, and improve our website(s).

• To personalize your experience.

• To analyze website traffic, usage patterns, and trends.

• To provide and monitor the performance of our websites.

• To understand how customers interact with our website and to assist with overall site performance and optimization.

• To personalize advertisements and messaging for you.

Customer Service:

• To respond to your inquiries and support requests.

• To provide technical assistance.

• To manage your account and provide all the features you expect of our service.

Marketing and Promotions:

• To send you promotional materials about our products, services, and special offers, based on your consent.

• To tailor and target advertising campaigns based on your interactions with us.

Legal Compliance:

• To comply with applicable legal and regulatory requirements, including the TCPA.

• To enforce our agreements and policies.

• To cooperate with law enforcement and legal authorities.

Other Purposes:

• For any other purposes disclosed to you at the time we collect your information or as set out in our terms of service.

3. How We Share Your Information

We may share your information with the following categories of third parties:

• Service Providers: We share your information with trusted third-party service providers who assist us in delivering SMS messages, managing our website, providing customer support, conducting analytics, or facilitating our marketing activities. These third-party companies include:

  • SMS delivery platforms

  • Website hosting and security providers

  • Analytics companies

  • Marketing partners

  • CRM providers

  • Payment gateways

• Legal Authorities: We may disclose your information to government authorities, law enforcement officials, or other third parties when required by law or in response to a valid legal request.

• Business Transfers: Your information may be disclosed to third-party during a business merger, acquisition, or sale of company assets.

• Affiliated Parties: We may share your information with our affiliated companies to enable us to provide our services to you.

We require these third parties to adhere to strict confidentiality agreements and to use your information solely for the purposes for which it was shared. We do not sell or rent your personal data.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure:

• Technical Safeguards: We use industry-standard technical measures, such as encryption (SSL/TLS), firewalls, intrusion detection systems, and regular vulnerability assessments.

• Access Controls: We restrict access to your personal information to authorized personnel who require it to perform their duties.

• Data Masking: We employ data masking and pseudonymization techniques to reduce the risk of exposure of sensitive information.

• Regular Backups: We perform regular backups of our systems to minimize the impact of data loss.

• Employee Training: We provide our employees with ongoing training on data privacy best practices.

• Incident Response: We have an incident response plan in place to address data breaches or other security incidents.

• Physical Security: We maintain physical security measures to safeguard physical assets that may contain personal data.

However, please be aware that no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Retention Periods: We establish specific retention periods based on the type of information and the purpose for which it was collected.

• De-Identification: When no longer needed, we de-identify or anonymize data where it is no longer required to be tied to an individual.

• Secure Disposal: We have policies for the secure disposal or deletion of data when it is no longer necessary.

6. Your Rights

You have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.

• Correction: You have the right to request that we correct any inaccuracies in your personal information.

• Deletion: You have the right to request the deletion of your personal information, subject to legal limitations.

• Objection: You have the right to object to our processing of your personal information for certain purposes.

• Restriction: You have the right to request that we restrict the processing of your personal information under specific circumstances.

• Data Portability: You have the right to request that we provide your personal information to you in a structured, machine-readable format.

7. Withdraw Consent

You have the right to withdraw your consent for us to use your data at any time.

To exercise any of these rights, please contact us using the information in Section 9.

8. Use of Cookies and Tracking Technologies

• Cookies: We use cookies (small text files placed on your device) to enhance your browsing experience, remember your preferences, and track website usage.

• Pixel Tags and Web Beacons: We use pixel tags and web beacons (small graphics with unique identifiers) to track your interactions with our website and emails.

• Heatmaps: We use heatmaps to understand how users interact with our website.

• Other Tracking Technologies: We also use other tracking tools, such as session recording, for improving our user experience.

9. Cookie Management

You can manage your cookie settings through your browser settings or via any cookie management platform or widget that might be present on the site. By using the site, it is implied that you accept the use of these cookies. You may disable cookies, but doing so may limit your ability to use some functions of our site. We encourage you to review the privacy policy and the website settings to better understand how we collect and manage your information.

10. International Data Transfers

If you are accessing our services from outside of the United States, you should be aware that your information will be transferred to our servers in the United States. This means your data may be subject to US law. While in the US, we will handle your data according to this privacy policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, or would like to invoke your rights as stated above, please contact us at:

MS HOLDING LLC dba Solved Group
1330 Ala Moana Blvd
Honolulu, HI, 96814, United States

Phone: +1 805 399 04 21

Email: legal@slvd.us

Website: https://slvd.us, https://solvedgroup.co, https://solvedgroup.net, https://solvedgrp.com

12. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website(s) (https://slvd.us, https://solvedgroup.co, https://solvedgroup.net, [https://solvedgrp.com](https://solvedgrp.com]), and your continued use of our website(s) and services following the posting of changes constitutes your acceptance of such changes. We recommend checking back periodically to stay informed of our privacy practices.